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Course Duration:

2 days

Cost:

$ 175
(subject to 10% VAT)

Training Date(s):

22-Mar-2013 to 23-Mar-2013
Friday, Saturday

Training Time:

08:30 to 17:00

Outcome:

Short course certificate

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Communication Skills for Customer Service

Be the difference in the customer experience through how you communicate and build relationships with the people who support your business. This program focuses on creating customer experiences that keep customers coming back to you.

 

Key content includes:

  1. The Customer Service Mindset: creating value for the customer and being human
  2. Using Questions to Better Understand and Engage the Customer
  3. Using Empathy with Upset Customers
  4. Working with Different Customer Behaviors: making it a memorable experience
  5. Application and Action Planning

Post- training assessment: video role play with facilitator evaluation

 

Take Away Tools and Job Aids

  •  Service points tip card
  • Customer types and expectations worksheet
  • Video of role play assessment
  • Workplace assessment tools

 

Program schedule        : 1 day training for public program; customised to 2 days or longer if required for private training

Language                     : Khmer and English (delivery and materials)

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