Business Letter Writing Skills

Clear and concise writing are the cornerstones of business communication. In this training, you will discover the difference between business and other types of written communication, along with the cost of poor writing skills. Special attention will be paid to style and format of letters, as well as how to achieve clarity and precision in your written communications.

The course material is objective-based—every lesson taught concentrates on real solutions to your professional writing challenges. Throughout the course, you have the opportunity to practice what you have learned. At the program's conclusion, you will have an understanding of the features of effective business writing. You will also be aware of the most common writing errors that sabotage business communication and know how to eliminate these from your own writing.

Program Objectives

At the end of this training, participants should be able to:

• use the correct layout and structure for formal letters & emails
• include the proper opening and closing greetings and remarks in their emails & letters
• demonstrate when and where to use formal and informal language
• use correct terms of address in their correspondence and emails
• employ standard phrases to help them write more quickly
• respond to customer enquiries in a structured and accurate manner
• respond to customer complaints
• adopt basic editing techniques