People Management Skills

Clear and effective communication with staff and colleagues is at the heart of good management. From delegation to counseling, participants will learn processes and strategies to promote smooth and successful business operations among staff. Strategies for motivating employees and measuring performance will be explored. Participants will be encouraged to ask open-ended questions, listen actively, and provide relevant feedback to team members. As well as learning how to confront difficult situations, participants will also study practices for harnessing positive conflicts and minimizing the occurrence of negative conflicts.

Through role-plays and group activities, participants will have the opportunity to give a practical application to the techniques presented and to analyze how these can be used in their daily work situations.

Training objectives

At the end of this training, participants should be able to:

• identify positive and negative management behaviors
• define the principles of effective communication
• develop and practice strategies to apply effective communication techniques
• identify situations in which they can be best applied

• apply methods for giving instructions and effectively delegating tasks
• implement strategies for conflict resolution

• apply procedures for measuring performance
• adopt techniques for giving effective feedback
• recognize practices to enforce positive discipline
• describe reasons for poor performance in employees

• identify appropriate responses
• recognize motivational factors for employees