Successful Administration Skills

This training course will teach participants the necessary skills to work efficiently in a fast paced office environment. Focusing on practical skills, you will be able to directly transfer the skills learned on this course to their everyday tasks and duties at work. Trainees will learn how to use tools to balance workload to make sure that time and energy is being spent on the right things. In addition, they will look at methods which can be used to streamline daily operations and cut down on time wasted on small chores. The need for an organized and tidy workspace and how this can be maintained will be emphasized in this training.

Special attention will be paid to internal and external communication skills to improve overall operations, including reporting to colleagues and supervisors.

Program Objectives

At the end of this training, participants should be able to:

• state the importance to organizing workload and documentation
• employ skills required for effective communication with other office staff
• develop organizational systems for soft and hard copy information
• use a variety of time management tools
• adopt strategies for prioritizing and controlling workload
• prepare a meeting agenda and record minutes
• set up and manage effective filing system
• develop skills needed to be a professional secretary and outstanding office staff