Performance Management

Managing and evaluating performance is a critical part of any organization’s activities. As a manager or Human Resources professional you will be expected to select and administer a performance appraisal system for your organization. Your performance appraisal process is a chance to review, assess, debrief and generally, develop the skills and confidence of the person being appraised.Choosing the right format to give you and your employer the information you need is an important task. This training is designed to help you get the maximum return on your appraisal process, and put in place measures to maintain high performance throughout the year.

Equally important is to gain support for the process with all stakeholders involved. Participants will examine strategies for communicating with stakeholders about the performance appraisal and coaching and supporting line managers in its implementation.

Training Objectives

After participating in this training, trainees should be able to:

• identify the benefits of a structured performance management program
• recognize a variety of methods for conducting performance appraisals and describe the advantages of each
• practice methods to identify critical success factors in individual and team performance and identify key actions required to consistently meet these
• apply techniques to develop performance standards for a role
• adopt procedures for holding a performance appraisal meeting
• employ techniques for giving feedback on performance issues
• identify how information collected from a performance appraisal can be used for team and individual development in the workplace
• Generate ideas for tools, techniques, and indexes to measure individual and team performance
• set SMART goals for individual and team performance
• Create action steps to communicate targets and deadlines to teams and staff
• Identify check in points with individuals and teams to review progress and feedback and make any changes required