| AAA Sales Planning and Preparation Self Analysis Checklist ||PDF(36Kb)||838|
| AAA Steps to Successful Telephoning ||PDF(23Kb)||745|
| AAA Tips for Time Management ||PDF(22Kb)||691|
| AAA To Do List ||PDF(36Kb)||636|
|AAA Meeting Planner Checklist ||PDF(41Kb)||567|
|Market Research Workshop|
Market research is a vital business discipline that guides managerial decisions. It provides support to decision-makers in ways that mobilize the organization to leverage opportunities and take action to maximize performance. Participate in this workshop to know how market research can help you make better business decisions.
|Professional Telephone Skills ||PDF(59Kb)||670|
|Writing Checklist for Formatting and Structure|
Check your emails and letters against the correct format and structure for professional correspondence.
| Phrases and vocabulary for telephone customer care. ||PDF(63Kb)||627|
|5 Steps for Smooth Complaint Handling |
Retain customers and build client satisfaction through successful complaint handling
|Induction Training Checklist|
Help new employees to become productive team members through effective orientation and induction training
|Job Analysis Questionnaire|
Sample questionnaire for conducting a job analysis on an existing job
|Job Description Template|
Guidelines for creating a clear job description and person specification
|Post-Training Meeting Guide|
You can use, or adapt, this form to structure your discussions with training participants after they attend a program to link the learning to workplace needs and support transfer of learning to the job.
|Template for Pre-Training Meeting|
You can use, or adapt, this form to structure your discussions with training participants before they attend a program to link the learning to workplace needs and support transfer of learning to the job.
|5 Ways to Improve Your Organizational Skills|
A review of the 5S method to improve personal organization and your work environment
|Communications Etiquette ||PDF(49Kb)||552|
|Guide to Networking ||PDF(63Kb)||588|
|Personal Goals Statement ||PDF(22Kb)||611|
|Professional Grooming Guide ||PDF(98Kb)||548|
|CV Writing Tips|
Do's and Don'ts for writing a CV that gets you the job
|How to Negotiate a Work Contract ||PDF(30Kb)||694|
|How to Write a Cover Letter||PDF(57Kb)||797|
|Options & Interests Matrix for Problem Solving|
You can use this tool to help you decide if a possible solution to a problem serves the interests of all the people involved.