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Free Resources

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File Type
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AAA Sales Planning and Preparation Self Analysis Checklist
PDF(36Kb)2285
AAA Steps to Successful Telephoning
PDF(23Kb)2081
AAA Tips for Time Management
PDF(22Kb)1848
AAA To Do List
PDF(36Kb)2207
AAA Meeting Planner Checklist
PDF(41Kb)1635
Market Research Workshop
Market research is a vital business discipline that guides managerial decisions. It provides support to decision-makers in ways that mobilize the organization to leverage opportunities and take action to maximize performance. Participate in this workshop to know how market research can help you make better business decisions.
PDF(73Kb)1587
Professional Telephone Skills
PDF(59Kb)1814
Writing Checklist for Formatting and Structure
Check your emails and letters against the correct format and structure for professional correspondence.
PDF(92Kb)2773
Phrases and vocabulary for telephone customer care.
PDF(63Kb)2102
5 Steps for Smooth Complaint Handling
Retain customers and build client satisfaction through successful complaint handling
PDF(58Kb)1940
Competency-Based-Interview-Questions_Sampler
PDF(77Kb)1268
Induction Training Checklist
Help new employees to become productive team members through effective orientation and induction training
XLS(98Kb)1626
Job Analysis Questionnaire
Sample questionnaire for conducting a job analysis on an existing job
PDF(30Kb)1911
Job Description Template
Guidelines for creating a clear job description and person specification
PDF(38Kb)2888
Post-Training Meeting Guide
You can use, or adapt, this form to structure your discussions with training participants after they attend a program to link the learning to workplace needs and support transfer of learning to the job.
PDF(16Kb)1095
Template for Pre-Training Meeting
You can use, or adapt, this form to structure your discussions with training participants before they attend a program to link the learning to workplace needs and support transfer of learning to the job.
PDF(15Kb)1330
5 Ways to Improve Your Organizational Skills
A review of the 5S method to improve personal organization and your work environment
PDF(231Kb)1973
Communications Etiquette
PDF(49Kb)1646
Guide to Networking
PDF(63Kb)1676
Personal Goals Statement
PDF(22Kb)1679
Professional Grooming Guide
PDF(98Kb)1446
CV Writing Tips
Do's and Don'ts for writing a CV that gets you the job
PDF(31Kb)1738
How to Negotiate a Work Contract
PDF(30Kb)2189
How to Write a Cover Letter
PDF(57Kb)1974
Delegation-Planning-Form
DOC(142Kb)1165
Options & Interests Matrix for Problem Solving
You can use this tool to help you decide if a possible solution to a problem serves the interests of all the people involved.
PDF(28Kb)1696

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