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Free Resources

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File Type
Downloads
AAA Sales Planning and Preparation Self Analysis Checklist
PDF(36Kb)2255
AAA Steps to Successful Telephoning
PDF(23Kb)2056
AAA Tips for Time Management
PDF(22Kb)1830
AAA To Do List
PDF(36Kb)2188
AAA Meeting Planner Checklist
PDF(41Kb)1620
Market Research Workshop
Market research is a vital business discipline that guides managerial decisions. It provides support to decision-makers in ways that mobilize the organization to leverage opportunities and take action to maximize performance. Participate in this workshop to know how market research can help you make better business decisions.
PDF(73Kb)1559
Professional Telephone Skills
PDF(59Kb)1797
Writing Checklist for Formatting and Structure
Check your emails and letters against the correct format and structure for professional correspondence.
PDF(92Kb)2732
Phrases and vocabulary for telephone customer care.
PDF(63Kb)2070
5 Steps for Smooth Complaint Handling
Retain customers and build client satisfaction through successful complaint handling
PDF(58Kb)1918
Competency-Based-Interview-Questions_Sampler
PDF(77Kb)1249
Induction Training Checklist
Help new employees to become productive team members through effective orientation and induction training
XLS(98Kb)1609
Job Analysis Questionnaire
Sample questionnaire for conducting a job analysis on an existing job
PDF(30Kb)1884
Job Description Template
Guidelines for creating a clear job description and person specification
PDF(38Kb)2860
Post-Training Meeting Guide
You can use, or adapt, this form to structure your discussions with training participants after they attend a program to link the learning to workplace needs and support transfer of learning to the job.
PDF(16Kb)1081
Template for Pre-Training Meeting
You can use, or adapt, this form to structure your discussions with training participants before they attend a program to link the learning to workplace needs and support transfer of learning to the job.
PDF(15Kb)1315
5 Ways to Improve Your Organizational Skills
A review of the 5S method to improve personal organization and your work environment
PDF(231Kb)1942
Communications Etiquette
PDF(49Kb)1629
Guide to Networking
PDF(63Kb)1656
Personal Goals Statement
PDF(22Kb)1659
Professional Grooming Guide
PDF(98Kb)1428
CV Writing Tips
Do's and Don'ts for writing a CV that gets you the job
PDF(31Kb)1721
How to Negotiate a Work Contract
PDF(30Kb)2171
How to Write a Cover Letter
PDF(57Kb)1951
Delegation-Planning-Form
DOC(142Kb)1146
Options & Interests Matrix for Problem Solving
You can use this tool to help you decide if a possible solution to a problem serves the interests of all the people involved.
PDF(28Kb)1679

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